Use policy

Last update on July 7th 2025

WARNING – EMERGENCY SITUATIONS

Important: BLOC SOLUTIONS should not be used in an emergency situation. The platform is a non-urgent management and communication tool. In case of an emergency requiring immediate attention (e.g., fire, gas leak, medical emergency, or crime), please contact the appropriate emergency services immediately by dialing 911.

Welcome to the website bloc.solutions, owned and operated by BLOC SOLUTIONS INC. (“BLOC SOLUTIONS”). These terms of use (the “Terms of Use”) constitute a legal agreement between you and BLOC SOLUTIONS regarding access to and use of the website and the services offered therein (the “Services”).

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE ACCESSING THE WEBSITE, USING IT, CREATING AN ACCOUNT, OR USING THE SERVICES. BY ACCESSING THE WEBSITE, USING IT, CREATING AN ACCOUNT, OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT ACCESS THE WEBSITE, USE IT, OR CREATE AN ACCOUNT.

1. Acceptance of Terms of Use

When you register or first use the Services, you will be asked to check a box indicating: “I have read and agree to the BLOC SOLUTIONS Terms and Conditions and Privacy Policy.” Checking this box constitutes your active and explicit consent to be bound by these Terms.

BLOC SOLUTIONS reserves the right to modify these Terms of Use at any time and at its sole discretion. Your continued use of the Website and/or the Services after the posting of any changes will constitute your acceptance of the revised Terms of Use. We encourage you to review this page regularly.

BLOC SOLUTIONS reserves the right to terminate these Terms of Use and/or your right to access or use the Website, or any part thereof, or the Services, or any of them, without notice and at its sole discretion.

2. Warning

The Website’s mission is to assist its users in their daily management of rental housing.

Important:

  • BLOC SOLUTIONS is not a real estate agency and does not offer any real estate brokerage or rental services. Our role is limited to providing technological tools to facilitate rental management.
  • Responsibility for Legal Documents: BLOC SOLUTIONS provides templates and tools to facilitate the creation of documents, such as leases. However, it is entirely the responsibility of the property owner/manager (the “Landlord”) to ensure that all documents used are complete, accurate, compliant with current legislation (including the requirements of the Tribunal administratif du logement du Québec), and adapted to their specific situation. BLOC SOLUTIONS cannot be held responsible for errors, omissions, or consequences arising from the use of these templates.
  • The Landlord agrees to periodically verify the compliance of documents generated via the platform with legislative changes, particularly through updates from the Tribunal administratif du logement.
  • Legal Advice: The information provided on the Website (the “Information”) is for informational purposes only and does not constitute legal advice, an opinion, a recommendation, or a plan of action. BLOC SOLUTIONS strongly recommends consulting a legal professional (lawyer, notary) for any legal questions related to your situation.
  • Phone Number: The phone number listed in advertisements and on signs must be that of the Landlord, not a third party. Failure to comply with this rule may result in the removal of the advertisement without a refund.
  • Verification Service: Bloc Solutions offers a pre-rental screening service. By accepting these terms and conditions, you authorize Bloc Solutions to conduct a pre-rental screening based on the information provided by the prospective tenant in the duly completed consent form. See section 7 for more details.

Although BLOC SOLUTIONS makes its best efforts to ensure the security and integrity of the Website, BLOC SOLUTIONS PROVIDES NO WARRANTY, EXPRESS OR IMPLIED, AS TO THE ACCURACY, VALIDITY, RELIABILITY, OR COMPLETENESS OF THE INFORMATION REGARDING THE HOUSING, TENANTS, OR LANDLORDS, NOR AS TO THE ABILITY OF LANDLORDS TO RENT OR TENANTS TO RENT THE PROPERTIES. BLOC SOLUTIONS is not responsible for misleading or erroneous information displayed on the Website.

BLOC SOLUTIONS only authorizes its clients with active files on the Website to use BLOC SOLUTIONS signs. In case of non-compliance with this policy, BLOC SOLUTIONS reserves the right to seize the signs in question.

3. Copyright

All material, articles, text, graphics, images, illustrations, photographs, virtual tours, information, audio clips, video clips, data, databases, maps, files, software, and code available on the Website (the “Content”), including the manner in which the Content is presented, are protected by Canadian and foreign laws, including copyright law, and belong to BLOC SOLUTIONS, its affiliates, its licensors, and/or the person recognized as the provider of the Content.

Photos:

  • BLOC SOLUTIONS owns all copyrights to the photographs taken and displayed by BLOC SOLUTIONS, its employees, representatives, mandataries, agents, and/or licensors.
  • Users: Users may only upload photos for which they hold the copyright or for which they have obtained explicit written permission from the copyright holder. By uploading a photo, the user warrants to BLOC SOLUTIONS that they have the necessary rights.

Prohibitions:

You are strictly prohibited from:

  1. Copying, reproducing, modifying, adapting, translating, downloading, distributing, or transmitting the Content in whole or in part without the prior written permission of BLOC SOLUTIONS.
  2. Engaging in “screen scraping,” “database scraping,” or any other activity to collect, store, reorganize, or manipulate data from the Website or any part of the Content in any form or by any method whatsoever.
  3. Selling, renting, licensing, or otherwise using the Content for commercial, public, or non-personal purposes without the prior written permission of BLOC SOLUTIONS.
  4. Modifying, removing, or covering any trademark or proprietary notice included in the Content.
  5. Decompiling, disassembling, decrypting, extracting, or reverse-engineering the Website and its components, including, but not limited to, the Content, or assisting anyone in doing so.
  6. Using the Website in a manner that could damage, disrupt, overburden, disable, or otherwise impair the Website or any service, account, server, network, or resource connected to or accessible from the Website.
  7. Using the Content, including data, to train, develop, or improve artificial intelligence (AI) or machine learning models, without the express prior written permission of BLOC SOLUTIONS.

4. Trademarks

“BLOC SOLUTIONS” and associated trademarks are the property of BLOC SOLUTIONS or used under license. Other names, words, titles, phrases, logos, designs, graphics, icons, and trademarks displayed on the Website may constitute trademarks of BLOC SOLUTIONS or third parties. Nothing contained on the Website should be construed as granting you a license or right to use any logo, design, or trademark of BLOC SOLUTIONS or a third party without the written permission of its owner.

5. User Content and Documents

The Website allows you to post, submit, and store messages, data, text, photographs, images, documents, and other materials (“Your Content”) and to interact with BLOC SOLUTIONS, its employees, mandataries, and other users.

Ownership and Confidentiality:

  • You remain the owner of Your Content.
  • Your Content is considered confidential and will only be used by BLOC SOLUTIONS to provide you with the Services.
  • BLOC SOLUTIONS undertakes not to disclose, sell, rent, or transfer Your Content to third parties without your explicit consent, unless required by law.
  • Sharing information with tenants (if applicable): If, as a landlord, you invite a tenant to use Bloc Solutions (to fill out an application, sign a document, respond to a notice, etc.), certain information necessary for the provision of that specific service will be shared with the tenant. This is essential for the tenant to be able to interact with the platform and complete the required actions.

User Responsibility:

You are solely responsible for the quality, accuracy, and legality of Your Content. You warrant that Your Content:

  • Does not violate any copyright, trademark, patent, trade secret, or other intellectual property right of a third party.
  • Does not violate any right to privacy or protection of personal information of a third party.
  • Is not false, misleading, defamatory, obscene, abusive, threatening, hateful, discriminatory, or otherwise objectionable.
  • Does not contain any viruses, worms, Trojan horses, spyware, adware, or other malicious code.
  • Complies with all applicable laws and regulations.
  • Does not promote illegal activities.

Document Retention: You are responsible for keeping a copy of all documents generated via the BLOC SOLUTIONS platform, including signed leases, notices, and any other relevant documents. BLOC SOLUTIONS strongly recommends that you keep both digital and physical copies of these documents. BLOC SOLUTIONS will in no way be liable for any loss of data resulting from your failure to back up your documents.

License to BLOC SOLUTIONS:

By submitting Your Content, you grant BLOC SOLUTIONS a limited, non-exclusive, revocable, worldwide, and royalty-free license to host, store, process, display, reproduce, and distribute Your Content, solely for the purpose of providing you with the Services and ensuring the proper functioning of the platform.

License Duration and Data Retention:

This license terminates when you delete Your Content or close your account. However, BLOC SOLUTIONS may retain certain data:

  • For a reasonable period after the deletion or closure of the account, in accordance with its privacy policy and legal data retention requirements (e.g., for tax, accounting, or compliance purposes).
  • To comply with a legal obligation, a court order, or a request from a government authority.
  • Anonymized data may be used for statistical and service improvement purposes, in accordance with our privacy policy.

Content Moderation:

BLOC SOLUTIONS reserves the right, but has no obligation, to monitor, moderate, edit, delete, or refuse to post any User Content that, in its sole discretion, violates these Terms, is objectionable, or for any other reason. BLOC SOLUTIONS may also disclose any information necessary to comply with the law, regulations, or a government request, to operate the Website properly, or to protect itself or its users.

BLOC SOLUTIONS may remove Your Content or suspend, limit, or terminate your access to the Website, for any reason, without notice.

6. Links to Third-Party Sites

The Website contains links to third-party sites for your convenience. These sites are not under the control of BLOC SOLUTIONS, and we are not responsible for their content, privacy practices, or any damage or loss arising from your use of these sites. We encourage you to read the terms of use and privacy policies of each website you visit.

7. Personal Information Protection and Law 25

BLOC SOLUTIONS is committed to respecting the Loi sur la protection des renseignements personnels dans le secteur privé (Law 25) of Quebec.

  • Collection and Use: We collect, use, store, and communicate your personal information in accordance with Law 25 and our Privacy Policy, available at bloc.solutions/en/privacy.
  • Personal Information Protection Officer: For any questions regarding your personal information, the exercise of your rights under Law 25 (access, rectification, deletion, etc.), or for any questions related to our Privacy Policy, please contact our Personal Information Protection Officer at: [email protected].
  • Pre-rental Screening: As part of our pre-rental screening service, we collect personal information from prospective tenants with their explicit consent (via the form you provide to us). This information may include, but is not limited to:
    • Identification information (name, date of birth, contact details)
    • Social Insurance Number (with consent)
    • Credit history (via Equifax or other provider, with consent)
    • References from previous landlords and employers
    • Criminal record information (with consent, and to the extent permitted by law)
    • Information from the Tribunal administratif du logement. This information is used solely for the purpose of assessing a candidate’s eligibility for tenancy and providing a report to the Landlord. We do not share this information with any other party, except with the candidate’s consent or as required by law.
  • Retention and Anonymization: Data from prospective tenants collected during pre-rental screenings is kept for a maximum of three (3) years. After this period, personally identifiable data is anonymized, meaning it is processed in such a way that it can no longer be attributed to a specific person without the use of additional information. Anonymized data may be kept for statistical and service improvement purposes.
  • Destruction of Reports: Pre-rental screening reports (containing detailed information) are automatically destroyed after twenty-four (24) months of inactivity in the candidate’s file (no new application or lease).
  • Third-Party Service Providers: To ensure the proper functioning of our Services, BLOC SOLUTIONS uses specialized third-party service providers:
    • Postmark: For sending transactional emails, notifications, and official communications. Information transmitted to Postmark includes your email address, name, and the content of the messages.
    • Twilio: For sending SMS and managing telephone communications. Information transmitted to Twilio may include your phone number, name, and the content of the messages. These transfers are strictly governed by contracts that ensure the confidentiality and security of your data. These providers only have access to the data strictly necessary for the performance of their services and cannot use it for other purposes. They are subject to applicable data protection legislation, including Quebec’s Law 25.

8. Prevention and Prohibition of Hacking

BLOC SOLUTIONS takes security very seriously. Any attempt at hacking, unauthorized intrusion, attack, or interference with the Website, the Services, or the data is strictly prohibited and subject to civil and/or criminal prosecution.

You are specifically prohibited from:

  1. Attempting to gain unauthorized access to any system, account, server, or network connected to the Website.
  2. Attempting to probe, scan, or test the vulnerability of the Website or to bypass security measures.
  3. Interfering with the service provided to any user, host, or network, including by sending malicious code.
  4. Forging packet headers or information in emails or posts.
  5. Using robots, spiders, scrapers, or other automated means to access the Website or collect content.

BLOC SOLUTIONS actively monitors its Website and reserves the right to block access for any user involved in suspicious activities, to retain evidence, and to provide it to the competent authorities.

BLOC SOLUTIONS cannot be held liable in the event of a breach of the Website caused by a hacking attempt. Furthermore, BLOC SOLUTIONS cannot be held liable for the integrity of user data in the event of an unauthorized breach of the Website.

9. Subscription and Pricing

9.1 Pricing Structure and Subscription Plans

BLOC SOLUTIONS offers four types of pricing plans. To view the detailed and up-to-date list of features included in each plan, please refer to our website at: bloc.solutions/en/pricing.

9.1.1 “Essential” Plan (Free)

  • Description: Basic access to the BLOC SOLUTIONS platform at no cost.
  • Definition: This plan entails no subscription or payment obligation.
  • Limitations: Only basic features are accessible. To see which features are included and excluded, please visit our website.

9.1.2 “Prepaid” Plan (Pay-as-you-go)

  • Description: Access to essential features with pay-per-use payment.
  • Main Pricing:
    • Lease creation: $10 per generated lease (payable once per lease)
    • Imported leases: free until a renewal notice is generated
    • Additional services (e.g., pre-rental screenings): current pay-per-use rates apply
  • Special Conditions: When a renewal notice is generated for an imported lease, the corresponding unit becomes subject to the monthly subscription of the “Pro” Plan.

9.1.3 “Pro” Plan (Monthly Subscription)

  • Description: Full access to all platform features, with monthly billing per active unit.
  • Definition of an Active Unit: A unit is considered active if:
    1. It is associated with a fixed-term lease that is currently valid; OR
    2. It is associated with an indeterminate-term lease that has not been terminated; OR
    3. It is associated with a lease extended by a renewal notice and the extension period is ongoing; OR
    4. It is associated with an imported lease for which a renewal notice has been generated via BLOC SOLUTIONS.
  • Pricing: $1 per active unit per month.
    • Some additional services (e.g., automatic payments, screenings) may incur extra pay-per-use fees.

9.1.4 “Enterprise” Plan (Consolidated Manual Billing)

  • Description: Customized solution for professional property managers managing multiple properties or legal entities.
  • Main Advantages:
    • Single consolidated invoice for all managed entities
    • Custom pricing based on volume
  • Pricing: By quote, contact our sales team at [email protected].

9.2 Rent Tracking and Automatic Payment Service

  • Service: BLOC SOLUTIONS offers a rent tracking service that allows for scheduling automatic payments from the tenant’s account to the Landlord’s account.
  • Authorization: By using this service, the Landlord:
    • Acknowledges and agrees that if a payment fails for any reason (insufficient funds, closed account, stop payment, etc.), BLOC SOLUTIONS is authorized to immediately recover any advanced funds.
    • Consents to BLOC SOLUTIONS recovering advanced funds in the event of a stop payment, dispute, or chargeback, even several weeks after the initial transaction, in accordance with Canadian banking rules. Any service fees associated with such transactions are non-refundable.
  • Recovery of Due Amounts:
    • BLOC SOLUTIONS reserves the right to directly debit the due amounts from any bank account or credit card associated with the Landlord’s account, without further notice.
    • In the absence of voluntary repayment within 5 business days of BLOC SOLUTIONS’s request, it may:
      • Contact the Landlord to establish an amicable repayment plan.
      • In the absence of an agreement within a reasonable time or in case of non-compliance with the agreed plan, BLOC SOLUTIONS may then:
        • Immediately suspend all or part of the Services.
        • Send a formal notice.
        • Initiate legal proceedings to recover the amounts due.
        • Communicate information about the payment default to collection or credit agencies.
    • The Landlord agrees to indemnify BLOC SOLUTIONS for all reasonable legal and extrajudicial costs incurred in recovering the amounts due.
  • Disputes: In the event of a payment dispute between the Landlord and the tenant, BLOC SOLUTIONS cannot be held responsible, and the Landlord remains liable for the advanced amounts.
  • NSF Reimbursement (Tenant): If a payment is made from a tenant and the fault is attributable to BLOC SOLUTIONS, it will reimburse the tenant for any non-sufficient funds (NSF) fees incurred, upon presentation of proof of the fees charged by the tenant’s financial institution. The reimbursement will be made by e-transfer or PayPal, at BLOC SOLUTIONS’s discretion, within 10 business days of receiving the proof.
  • Notification: You will receive an email notification 3 days before each scheduled payment.

9.3 General Billing Provisions

  • Accepted Payment Methods:
    • Pro Plan: Only credit card payments (Visa, MasterCard, American Express) are accepted for Pro Plan monthly subscriptions. In case of a problem with this payment method, you must contact our support at [email protected] to obtain temporary authorization for payment by bank or e-transfer.
    • Enterprise Plan (Manual Billing): For this plan, BLOC SOLUTIONS accepts bank transfers, e-transfers, and checks. An administrative fee of $45 will be charged for any non-sufficient funds (NSF) check, in addition to any fees your financial institution may charge you.
    • Pay-per-use Services: Payments for pay-per-use services (screenings, additional payments) are automatically charged to the credit card associated with the account for all plans.
  • Billing Cycle:
    • Invoices are issued at the beginning of each month for the current month.
    • For plans with a monthly subscription, billing begins on the first day of the month following the activation of your account or the addition of a new active unit.
    • For pay-per-use services (screenings, payments), billing is done at the end of the month or when the service is used, depending on its nature.
    • Invoices are sent electronically to the primary email address associated with the account.
  • Payments and Late Fees:
    • Invoices are payable upon receipt, without discount.
    • Any payment delay exceeding 15 days will automatically result in the application of administrative fees of 2% per month (24% per year) on the unpaid amount.
    • After 30 days of delay, BLOC SOLUTIONS reserves the right to suspend, without further notice, access to all or part of the Services, until the full amount due is settled.
    • Bank fees resulting from rejected payments or failed transfers are the sole responsibility of the client.
  • Price Changes:
    • BLOC SOLUTIONS reserves the right to change its prices with 30 days’ notice.
    • These changes will be communicated to you by email and/or by notification in your client area.
    • If you disagree with the new prices, you have 15 days from the notification to terminate your subscription without penalty. After this period, your continued use of the Services will constitute tacit acceptance of the new prices.
    • Price changes do not apply retroactively to services already paid for.
  • Invoice Disputes:
    • Any dispute regarding an invoice must be formalized in writing within a maximum of 15 days from the invoice’s issue date.
    • After this period, the invoice is deemed accepted in its entirety.
    • Disputing an invoice does not release the client from their obligation to pay the undisputed portion of it.
  • Declined Payment:
    • In the event of a declined, canceled, or disputed payment, the user has 48 hours to provide a valid alternative payment method.
    • Failing this, BLOC SOLUTIONS reserves the right to immediately suspend access to the Services, without prejudice to its right to demand payment of the amounts due.
  • Currency and Taxes:
    • All prices are quoted in Canadian dollars (CAD), excluding taxes.
    • Applicable taxes (GST, QST, or other provincial taxes depending on your place of residence) will be added to the invoiced amount, in accordance with current legislation.
  • Accounting and Tax Documents:
    • The RL-31 tax slip (where applicable) is only available for “Pro” and “Enterprise” Plan accounts with up-to-date payments.
    • BLOC SOLUTIONS retains billing documents for the legally required period (6 years) and can provide them upon request.
    • A history of your invoices is accessible at any time in your client area.
  • Unpaid Balance upon Termination:
    • In the event of termination of your subscription, any unpaid balance remains due and must be settled within 15 days of the effective termination date.
    • BLOC SOLUTIONS reserves the right to use all legal means at its disposal to recover the amounts due.

10. Termination

10.1 General Provisions

The user can terminate the Services by following the procedure provided for this purpose on the Website or by contacting our customer service at [email protected].

10.2 Termination by an Individual (Consumer)

The following provisions apply only to users who are natural persons and who use the Services for personal or family purposes (non-commercial):

10.2.1 Cancellation Fees

In the event of early termination of your subscription, cancellation fees may apply according to the following schedule:

  • A flat fee of $10 for termination during the first month of billing for the active lease
  • This amount decreases by $1 for each full month of lease billing that has passed
  • These fees apply only once, regardless of the number of active units

10.2.2 Legal Limit on Cancellation Fees

In accordance with the Loi sur la protection du consommateur, in no case shall the cancellation fees exceed the lesser of the following amounts:

  • The sum of $50; or
  • An amount representing 10% of the price of the services provided for in the contract but not yet rendered

10.2.3 15-day Satisfaction Period

New accounts benefit from a 15-day satisfaction period, during which you can request a cancellation and full refund, subject to reasonable use (maximum 2 leases generated). Please note that fees for pre-rental screenings already performed cannot be refunded under any circumstances, as these services are provided by third parties and are executed immediately.

10.3 Termination by a Business or Organization

The following provisions apply to users who are legal entities, companies, or natural persons using the Services for commercial purposes:

10.3.1 Cancellation Fees for a No-Commitment Contract

For contracts with no minimum commitment period, cancellation fees may apply according to the following schedule:

  • $10 in the first month of billing for the active lease, decreasing by $1 per full month of billing that has passed
  • These fees are applied only once per account

10.3.2 Cancellation Fees for a Commitment Contract

For contracts with a minimum commitment period:

  • A fee equivalent to 50% of the remaining amount due until the end of the commitment period
  • With a maximum of three (3) months of service

10.3.3 Trial Period for New Clients

New professional accounts also benefit from a 15-day trial period, with the same conditions as for individuals. Fees for pre-rental screenings are never refundable.

10.4 Discretionary Provision

BLOC SOLUTIONS reserves the full discretion to apply or not apply all or part of the cancellation fees described above, depending on the client’s particular situation, the billing duration of their active leases, and their good faith.

11. Indemnification

You agree to defend, indemnify, and hold harmless BLOC SOLUTIONS, its officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your use of the Website or the Services, or any action causing harm to a third party.

12. Force Majeure

Neither BLOC SOLUTIONS nor you will be held liable for any delay or failure in the performance of your respective obligations if such delay or failure is due to a force majeure event, such as: natural disaster, epidemic, war, terrorist act, riot, network or telecommunication failure, failure of an essential third-party service provider, cyberattacks, denial-of-service (DDoS) attacks, major computer failures, critical server or data center failures, prolonged power outages affecting the technical infrastructure, major database corruptions, or any other cause beyond your reasonable control.

BLOC SOLUTIONS nevertheless undertakes to implement all reasonable measures to minimize the impact of such events and to restore the Services as quickly as possible.

13. Disclaimer of Warranties

THE WEBSITE, THE SERVICES, AND THE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” YOU USE THEM AT YOUR OWN RISK. BLOC SOLUTIONS MAKES NO REPRESENTATIONS AND GIVES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR TITLE.

BLOC SOLUTIONS DOES NOT WARRANT THAT THE WEBSITE, THE SERVICES, OR THE CONTENT WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

BLOC SOLUTIONS ASSUMES NO RESPONSIBILITY FOR MISLEADING CONTENT OR ERRONEOUS INFORMATION DISPLAYED ON THE WEBSITE, NOR FOR THE NON-RENTAL OR FAILURE OF A RENTAL.

BLOC SOLUTIONS WILL IN NO EVENT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES) ARISING FROM THE USE OF OR INABILITY TO USE THE WEBSITE, THE SERVICES, OR THE CONTENT, EVEN IF BLOC SOLUTIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The limitations and exclusions of liability set forth in these Terms of Use apply to the fullest extent permitted by applicable law, including the Loi sur la protection du consommateur (LPC, chapitre P-40.1) of Quebec and the Code civil du Québec. In the event of a conflict between these Terms and the mandatory provisions of the LPC or the Civil Code, the latter shall prevail.

THE TOTAL LIABILITY OF BLOC SOLUTIONS TO YOU FOR ANY DAMAGES, LOSSES, OR CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL IN NO EVENT EXCEED THE AMOUNT YOU HAVE PAID TO BLOC SOLUTIONS FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO YOUR CLAIM.

14. Changes to Services, Prices, and Maintenance

BLOC SOLUTIONS reserves the right to modify, suspend, or discontinue all or part of the Services at any time. We also reserve the right to temporarily suspend access for planned maintenance. Whenever possible, we will endeavor to provide reasonable notice prior to such maintenance. BLOC SOLUTIONS may also change its prices with thirty (30) days’ notice, which will be communicated to you by email or posted on the Website.

15. Miscellaneous Provisions

15.1 Provisions

  • Entire Agreement: These Terms constitute the entire agreement between you and BLOC SOLUTIONS regarding the use of the Website and the Services, and supersede any prior agreement, oral or written.
  • Severability: If any provision of these Terms is deemed invalid or unenforceable, the other provisions will remain in full force and effect.
  • Survival of Provisions: The provisions relating to intellectual property, disclaimers of warranties, indemnification, and limitations of liability will survive the termination of your use of the Website or the Services.
  • No Waiver: The failure of BLOC SOLUTIONS to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
  • Language: In the event of a discrepancy between the French version and any other language version of these Terms, the French version shall prevail.

15.2 Mediation

Dispute Resolution:

  • In the event of a dispute between you and BLOC SOLUTIONS arising from these Terms of Use or your use of the Website or the Services, the parties agree to attempt to resolve the dispute amicably, by resorting to mediation before initiating any legal proceedings.
  • The mediation will be conducted confidentially, with the assistance of a neutral and impartial mediator chosen by mutual agreement of the parties. Unless otherwise agreed, the mediation will be conducted in accordance with the Règlement de médiation of the Centre de médiation et d’arbitrage du Québec (CMAQ), or, failing that, according to a similar process agreed upon by the parties.
  • The parties will have a period of sixty (60) days from the written notification of the dispute by one of the parties to attempt to reach a settlement through mediation.
  • The costs of mediation will be shared equally between the parties, unless otherwise agreed.
  • If mediation does not result in a settlement within the allotted time, each party will be free to initiate legal proceedings.

16. Specific Features and History

  • Service Calls: The service call feature includes a detailed history of interactions, including confirmation of email receipt, message opening, link clicks, etc. A full report of this history can be obtained upon request by contacting [email protected].
  • Renewal Notices: The renewal notice feature also includes a detailed history similar to that of service calls.
  • Residential Lease: The residential lease provided by Bloc Solutions complies with legal requirements, is approved by Publications Québec, and is recognized by the Tribunal Administratif du Logement.

17. Applicable Law and Jurisdiction

These Terms are governed by the laws of the province of Quebec and the federal laws of Canada applicable therein. Any dispute relating to their interpretation or execution will be subject to the exclusive jurisdiction of the courts of the judicial district of Montreal, province of Quebec.

18. Contact and Support

For any questions regarding these Terms of Use, or for any technical or administrative support request, please contact BLOC SOLUTIONS by email only, at the address: [email protected].

BLOC SOLUTIONS exclusively offers support by email. We are committed to responding to your email requests as quickly as possible, usually within 24 to 72 business hours.

19. Third-Party Service Providers

19.1 Communication Services

BLOC SOLUTIONS uses specialized third-party providers for certain communication features:

  • Postmark: Service used for sending transactional emails and notifications.
  • Twilio: Service used for sending SMS and managing telephone communications.

By using our Services, you acknowledge and agree that these third-party providers may process some of your personal data (such as your email address or phone number) to enable these communications.

19.2 Data Protection with our Providers

BLOC SOLUTIONS chooses providers that maintain high standards of security and data protection. These providers only have access to the data strictly necessary for the performance of their services and are subject to contractual confidentiality obligations.

19.3 Availability and Performance

Although BLOC SOLUTIONS strives to maintain a high-quality service, we cannot guarantee uninterrupted availability of the services provided by these third parties. Temporary interruptions or technical failures of these services shall not engage the liability of BLOC SOLUTIONS beyond the limits specified in section 13 (Disclaimer of Warranties).

20. Glossary

  • Active Unit: A dwelling that meets one of the following criteria:
    1. A fixed-term lease is associated with the dwelling, and the current date is between the start and end date of the lease.
    2. An indeterminate-term lease is associated with the dwelling, and no renewal notice creating a fixed-term lease has been accepted, or the lease has not been canceled/terminated.
    3. A lease has been extended by a renewal notice, and the current date is within the extension period defined by the notice.
    4. An imported lease for which a renewal notice has been generated via BLOC SOLUTIONS.
  • NSF Fee: A fee charged by a financial institution when an automatic payment is rejected due to non-sufficient funds in the account.
  • Anonymization: A process of processing personal data that consists of irreversibly removing or modifying information that allows for the direct identification of a person. Anonymized data is no longer considered personal information.
  • Personal Data: Any information concerning a natural person that allows them to be identified.
  • Fixed-Term Lease: A lease that has a specific and fixed start and end date.
  • Indeterminate-Term Lease: A lease that has a start date, but no end date. It renews automatically for a predefined period (e.g., monthly, yearly).
  • Renewal Notice: A legal document sent by the Landlord to the tenant to renew a lease with or without changes to the conditions (rent, duration, etc.). On BLOC SOLUTIONS, this notice can be sent electronically with full tracking of receipt and reading.
  • Imported Lease: An existing lease that was created outside the BLOC SOLUTIONS platform and has been added to your account for easier management. These leases remain free until a renewal notice is produced using BLOC SOLUTIONS.
  • Electronic Lease: A digital version of the official lease form from the Tribunal administratif du logement (TAL), created, filled out, and signed electronically via BLOC SOLUTIONS. This document is legally recognized and compliant with TAL requirements.
  • Certified Communication: An electronic message sent via BLOC SOLUTIONS with proof of receipt, opening, and reading, having a legal value comparable to that of a registered letter in certain circumstances.
  • Pre-rental Screening: A background check of a prospective tenant conducted via BLOC SOLUTIONS, which may include credit checks, employment and previous rental references, as well as checks with the Tribunal administratif du logement. It may also include an identity verification check.
  • Service Call: A feature that allows tenants to submit repair or intervention requests, and for landlords/managers to process, assign, and track their progress.
  • Pre-authorized Debit: A service that allows the Landlord to automatically collect rent directly from the tenant’s bank account, with their prior authorization.
  • Landlord: A legal term for the owner, manager, or any authorized person who rents out a property to a third party (tenant).
  • Tribunal administratif du logement (TAL): A Quebec government body specializing in rental housing matters, formerly known as the Régie du logement.
  • RL-31 / Relevé 31: A mandatory tax slip that landlords must provide to their tenants annually for their income tax returns and eligibility for certain housing assistance programs.